How far in advance should I reserve the items for my event?
We will accept reservation a year in advance. We recommend reserving and placing a deposit on your chosen items three to six months in advance, but you can walk into our Studio the day of your event and reserve items on the spot.
Are appointments needed?
We highly recommend making an appointment to come visit our Studio. You can hand-pick every item.
Is there a minimum?
There is no minimum for rental orders. However, for delivery, rental orders must be a minimum of $300, not including tax or the delivery fee.
How many days is included with the rental & what time is delivery/pick-up?
In almost all cases, our rental rates are based on a reasonable event period. We recognize a 24-hour rental window may not make sense if your event occurs over the weekend. We consider Friday to Monday to be the same as a one-day rental. If your event is on a weekday, we will gladly deliver the day before and pick-up the day after your event for a one-day charge.
Is a deposit required?
Upon reserving we will ask for a 50% deposit as well as a credit card to have on file. We accept all four major cards. If there is a tent on your reservation, the portion of the deposit covering the tent is non-refundable. Payment is due in full prior to delivery. If we have your consent, we most often will charge the card on file the day of or the day prior to delivery.
What is your delivery fee?
Generally speaking, an order must be at least $200 in value to qualify for delivery. If your order meets this requirement, delivery service starts at an additional $75 and may increase depending on distance from our Studio or difficulty of delivery (multiple levels, elevator access only, etc.). In most circumstances orders less than $100 in value can easily be picked-up by the customer from our warehouse.
Do you offer customer pick-up?
Absolutely. Please keep in mind the size of your vehicle when placing your order as most vehicles will not accommodate round tables larger than 42″ in diameter or banquet tables longer than 60″. For safety reasons, we do not allow customers to pick-up and place equipment on open trailers or on top of their vehicle. Certain items do require our professional team to deliver and set-up – examples include antique/vintage furniture & collectables.
Do you have an after hours point of contact?
TBD based on rental agreement.
Do I get my money back if I do not use the items?
Unfortunately, no. Once our items leave the studio, we are not able to rent the items to other customers. Therefore once the items are in your possession, the fee is charged.
What happens if any items are damaged while in the renter’s possession?
It’s not uncommon for someone to drop a wine glass at a cocktail party or for a guest to accidentally throw away a salad fork. After the rentals are returned to our warehouse, we will count in and check your order. You will be charged replacement cost for anything that is broken or missing. We do allow our customers a reasonable amount of time to find missing items as they often reappear. That said, security of the rental equipment is your responsibility!
Does A Berry in the Wild offer event styling & design?
Yes! Event design is our passion. Please contact us to discuss your styling vision.
Does A Berry in the Wild offer event planning?
Our in-house planners are available to assist any size event. We offer a variety of event planning packages from full-service to day-of.
Am I allowed to change my rental order after I have placed it?
By processing your order with a signed Rental Agreement and a 50 percent non-refundable deposit, you are holding specific items for your event date. You are welcome to switch out these items, but keep in mind not all pieces may be available for your date. Orders can be added on to leading up to your event date depending on product availability. We will require the 50 percent payment for any add-ons at the time of the request, with the remaining balance added to your final payment. Any changes must be of equal or higher value to those items already on your proposal or you will risk losing your deposit.
How does the DIY flowers work?
If you are a hands-on bride/host, who is not using a professional florist, we offer DIY support. Bring in your flower choice and count, and we will order the flowers for you. Upon pick up, you can rent our classroom space to make your bouquets and centerpieces. Then you are welcome to rent space in our cold box to store them a day or two before your event. Call us to schedule your appointment and reserve the classroom and/or cold box space. The flowers arrive as is. If damage occur, we will negotiate with the vendor, but if your flowers aren’t “quite right”, please know that exact matches are not guaranteed. Please allow a minimum of 6 weeks to order.
1. Come visit our Studio.
2. Walk through the Studio and make a wishlist.
3. Make an appointment for a one hour free consultation with our lead designer.
4. We will email you a quote and availability on the items you have selected.
5. Next, you will receive our Rental Agreement for signature. Please finalize the order by completely filling out the Rental Agreement and paying a 50% non-refundable deposit to confirm your rental(s).
6. Ten days prior to your event, we will put through the remaining amount owing on your order, and send you any additional information regarding your order.
7. On the day of your event, or the day before if arranged in advance, items will either be ready for pick up, or delivered to your venue in a designated area.
8. When your event is over, please take care to re-pack your items as they were packed for your event. Items can either be returned by you or placed in a designated area to be picked up by our delivery team, which will be pre-determined.
9. Keep in touch! We love to see our rental pieces in use so send an image or two of your event so we can feature you on our blog and social media.